Payments and Refunds policy
yesaway.com will offer up to two methods of paying for your Booking, as set out below. Any one or more of these methods may be available for each Car Rental Service available to book on the Website. Where more than one method is available, you may choose which method applies to your Booking.
Payment in full. If you choose to pay in full, you will pay the full price of your Booking by credit or debit card at the time you make your Booking through the Website. You will have nothing further to pay at the Car Rental Desk unless you choose to buy additional products or services, such as an insurance or damage waiver protection product, at the Car Rental Desk.
Pay at destination. If you choose to pay at destination, you will pay nothing at the time you make your Booking through the Website. You will then pay the full price of your Booking at the Car Rental Desk at the time you collect your rental vehicle.
Please note that, even where you do not pay the full price of your Booking at the time you make your Booking through the Website, a legally binding contract is still formed between you and the yesaway car rental when you receive a Booking Confirmation. Where you choose "payment in full”, yesaway.com may retain your payment in accordance with the Car Rental T&Cs applicable to your Booking.
Where you choose "pay at destination", we will send you a Booking Confirmation included the payment information in accordance with the applicable Car Rental T&Cs. You are deemed to accept liability or responsibility for the consequences of your delayed arrival or "no show" at the designated location or time.
Where you make a payment through the Website, yesaway.com will use a third-party payment processor to facilitate collection of the price. yesaway.com does not charge you a fee for processing credit or debit card payments.
Our cancellation policies vary, depending on the type of reservation you have made, and the time when you cancel the reservation.
If you wish to cancel the reservation more than 1 day (24 Hours) before your rental pick-up time, you must cancel and request a refund online. Once cancelled, we will credit you within approximately seven business days. If you need to cancel during the 24-hour period prior to the scheduled pick-up time, we will reserve the rights to charge you the cancellation fee in according to local T&Cs. If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.
If you are eligible for a refund of any payment you have made to yesaway.com, yesaway.com and it’s subsidiary will process such refund to the credit or debit card account from which the payment was originally made. yesaway.com cannot refund any amount not paid directly to yesaway.com.
If you make a reservation without paid by cards and you no longer need to rent, please cancel your reservation as soon as possible before your scheduled pick-up time.